Technical Support Executive

The Technical Support Executive assists the customer support team by managing client content, coordinating with client teams, preparing training materials, and ensuring client tools operate smoothly. They also handle phone calls, escalations, and provide technical assistance during demos and webinars.

• Assist customer support team in handling customer requests
• Handle customer support team phone calls and escalations to the manager
• Manage client content and coordinate with client’s team
• Help manage client’s online tools that operate and run their business
• Prepare and enhance training manuals, videos and other content
• Set up meetings or webinars and provide support to attendees and speakers
• Schedule and conduct online demos introducing client’s tools to end users
• Learn new products and platforms to assist end users with relevant queries
• Work internally with the technical team to ensure client tools and applications are functional and operational

• At least 2 years of industry experience in technical support
• Diploma or Bachelor's degree
• Proficiency with Microsoft Office Suite and G‑Suite
• Strong communication skills in English (Upper‑Intermediate or higher); Spanish a plus
• Experience in call‑center environment and conflict resolution
• Problem‑solving and multitasking abilities