**Experienced Customer Support Executive E-commerce Industry Pioneer**

Join blithequark, India’s leading e‑commerce marketplace, as a Customer Support Executive. In this role you will provide prompt, professional assistance to customers via phone, email and chat, resolve inquiries efficiently, and collaborate with cross‑functional teams to ensure a seamless customer experience.

• Provide prompt, professional, and courteous assistance to customers via phone, email, and chat
• Resolve customer inquiries, concerns, and issues efficiently to ensure satisfaction
• Maintain up‑to‑date knowledge of blithequark products, services, policies, and procedures
• Gather customer feedback and provide insights to improve products and services
• Collaborate with cross‑functional teams to address complex customer issues
• Accurately document customer interactions and transactions in the system

• Strong verbal and written communication skills in English
• Problem‑solving and decision‑making abilities
• Empathy and customer‑centric approach
• Ability to multitask and work in a fast‑paced environment
• Basic computer skills and familiarity with CRM software (preferred)
• Prior customer service experience (advantageous but not mandatory)