Technical Support Engineer(Storage & Backup)

Join Capgemini’s infrastructure support team to deliver L1/L2 technical support for enterprise storage, backup, and disaster recovery solutions across Windows and Linux environments. You will monitor, troubleshoot, and resolve incidents, perform backup and restore operations, and collaborate with customers and OEM partners to ensure business continuity.

• Provide L1/L2 technical support for storage, backup, and recovery environments
• Monitor, troubleshoot, and resolve backup and storage incidents within defined SLAs
• Perform backup, restore, replication, and disaster recovery activities across enterprise systems
• Analyze logs, identify root causes, and implement corrective actions
• Coordinate with customers, internal teams, and OEM support for issue resolution
• Perform storage provisioning, configuration changes, health checks, and maintenance activities
• Assist in disaster recovery testing and ensure backup compliance
• Create and maintain technical documentation, SOPs, knowledge base articles, and incident reports
• Participate in on‑call support and rotational shift schedules
• Recommend and implement best practices to improve storage and backup operations

• 2–6 years of experience in technical support, storage administration, or backup operations
• Strong knowledge of enterprise backup, recovery, replication, and disaster recovery concepts
• Hands‑on experience with Windows Server and Linux operating systems
• Familiarity with SAN, NAS, RAID, Fibre Channel, iSCSI, and data protection solutions
• Experience troubleshooting backup jobs, storage performance issues, and system‑level incidents
• Proficiency with ticketing tools, monitoring platforms, and ITIL‑based support processes
• Excellent analytical, troubleshooting, and communication skills
• Customer‑facing support experience is an advantage