IT Technical Support Engineer

Veer Plastics Pvt. Ltd. is looking for an IT Technical Support Engineer to manage day-to-day IT operations, network infrastructure, and technical support across corporate and plant locations, including SAP environment support.

• Provide first-level and second-level technical support (hardware, software, and network issues) to end users across all locations
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices
• Manage and troubleshoot LAN/WAN, Wi-Fi networks, routers, switches, and firewalls
• Coordinate with SAP support team/consultants to resolve user-level SAP access, login, and basic functional issues
• Maintain IT asset inventory (hardware and software licenses)
• Manage user accounts, email systems, and access rights (Active Directory or equivalent)
• Ensure data backup, antivirus, and cybersecurity protocols are implemented and maintained
• Support video conferencing, EPABX/telephony systems, and CCTV/biometric systems where applicable
• Liaise with external vendors for AMC, procurement, and repairs of IT equipment
• Maintain documentation of IT processes, SOPs, and troubleshooting guides
• Provide IT support during audits, ensuring compliance with data security norms
• Travel to plant locations (Santej, Borisina, Kadi, Mehr) as needed for on-site support

• Bachelor's degree/diploma in IT, Computer Science, or related field
• 2–5 years of experience in IT technical support/network administration, preferably in a manufacturing environment
• Working knowledge of SAP (basic user support level)
• Strong understanding of networking concepts (LAN/WAN, VPN, firewalls, IP addressing)
• Hands-on experience with Windows Server, Active Directory, and Microsoft Office 365 administration
• Familiarity with hardware troubleshooting (desktops, laptops, printers, servers)
• Basic knowledge of cybersecurity practices and data backup solutions