Support Engineer IT Service Desk
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Support Engineer IT Service Desk
Hyderabad, Telangana
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Bachelor's degree in Information Technology, Computer Science or related field
Apply by
21 Oct 2026
Support Engineer – IT Service Desk at DAZN, Hyderabad. Responsible for first‑line technical support, incident management, ITSM ticket handling, onboarding/offboarding, knowledge base creation, PowerBI reporting, and project collaboration.
- Provide first‑line technical support to end users for Windows and macOS issues
- Manage and resolve incidents efficiently to minimize business disruption
- Handle the IT Service Desk queue, providing remote support via tickets, chats or email
- Onboard new starters and offboard leavers, ensuring all IT processes are completed
- Track all demand, including requests and issues, on the ITSM platform
- Create and maintain knowledge articles, keeping them up to date
- Collaborate with the Service Desk team lead on processes and business requirements
- Contribute to various IT projects and initiatives
- Bachelor's degree in Information Technology, Computer Science or related field
- Minimum 3 to 4 years of experience in IT Service Desk / End User Services roles
- Strong knowledge of Windows and macOS operating systems and troubleshooting
- Experience with PowerBI, ITSM tools and Microsoft 365 suite
- Familiarity with Azure AD (Entra ID)
- Excellent written and verbal communication skills in English
Skills
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