IT Support Engineer – L1/L2
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IT Support Engineer – L1/L2
Maharashtra, Maharashtra
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Experience
2–5 yrs
Salary
₹2.7 – 11 LPA (est.)
Job type
Full-time
Openings
1
Education
Bachelor’s degree in IT, Computer Science, or related field
Apply by
25 Oct 2026
Sia is seeking an IT Support Engineer - L1/L2 to join our expanding team in Mumbai, Maharashtra. In this role, you will provide first and second-level technical support to end users worldwide, handling incidents, device management, and service requests in a 24x7 rotational shift environment.
- Provide Level 1 and Level 2 support to end users via ticketing system, phone, Teams, or on-site
- Diagnose and resolve hardware, software, and network-related incidents
- Prepare, configure, and deploy workstations (Windows and Mac) and manage IT equipment lifecycle
- Manage user requests including account creation, access rights, and software installation
- Ensure proper documentation of incidents and adhere to ITSM best practices and SLA compliance
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 2–5 years of experience in IT support (Level 1 and/or Level 2)
- Good knowledge of Microsoft 365 environment and Entra ID (Azure AD)
- Strong understanding of Windows and Mac operating systems
- Fluent English (spoken and written)
Skills
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