IT Support Engineer

We are seeking an IT Support Engineer (L1) with 0-2 years of experience to provide first‑level technical support for desktops, hardware, software, Microsoft 365, Windows operating systems, and basic networking in Jaipur. The role involves diagnosing issues, managing tickets, and maintaining IT infrastructure while delivering excellent customer service.

• Diagnose and resolve hardware, software, OS, and application issues for end users.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Assist users with Microsoft Office applications and Windows operating systems.
• Perform system health checks, preventive maintenance, and updates.
• Administer Microsoft 365 user accounts, licenses, and services such as Exchange, Teams, OneDrive, and SharePoint.
• Manage password resets, mailbox troubleshooting, and group memberships.
• Install, configure, and troubleshoot Windows 10/11 and join devices to Active Directory or Microsoft Entra ID.
• Log, prioritize, and resolve incidents using ITSM/ticketing tools within SLA timelines.
• Create and update knowledge base articles and technical documentation.
• Provide basic networking support for LAN, Wi‑Fi, and internet connectivity issues.
• Manage Active Directory user accounts, reset passwords, and handle onboarding/offboarding.

• 0-2 years of experience in desktop support, hardware and software troubleshooting, Microsoft 365 administration, Windows OS, and basic networking.
• Proficiency with Microsoft 365 services including Exchange Online, Teams, OneDrive for Business, and SharePoint Online.
• Experience with Windows 10/11 installation, troubleshooting, and Active Directory/Entra ID integration.
• Basic networking knowledge (LAN, Wi‑Fi, TCP/IP, DNS, DHCP).
• Preferred certifications: Microsoft 365 Fundamentals (MS‑900), CompTIA A+, CompTIA Network+.
• Strong customer‑focused communication skills.