IT Service Desk / Helpdesk Support Engineer
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IT Service Desk / Helpdesk Support Engineer
₹1.8 – 2.4 LPA
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Experience
1–2 yrs
Salary
₹1.8 – 2.4 LPA
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
27 Oct 2026
Ssquad Global is seeking an IT Service Desk / Helpdesk Support Engineer (L1/L2) for 24*7 managed services support based in Bangalore. The role involves rotational shifts covering EU and US hours, handling endpoint support, security alerts, and infrastructure troubleshooting.
- Resolve L1/L2 incidents and service requests in HaloPSA within SLA
- Support Windows endpoints, Microsoft 365, Outlook and Teams remotely
- Handle onboarding and offboarding, password resets and MFA across AD, Entra ID and JumpCloud
- Triage endpoint security alerts in SentinelOne and Rapid7
- Troubleshoot Wi-Fi, VPN and connectivity issues, escalating to the NOC
- Provide basic support for Windows Server, Azure VMs and RDS users
- Maintain documentation and support ITGC audit evidence
- 1-2 years in IT helpdesk or desktop support, MSP experience preferred
- Strong in Windows 10/11, M365, AD and Entra ID
- Experience with an ITSM ticketing tool and SLA handling
- Good English communication with international users
- Open to rotational shifts
Skills
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