Technical Support Engineer

Technical Support Engineer responsible for independently resolving moderately complex hardware and software issues, providing comprehensive product and service information, and collaborating with cross‑functional teams to improve processes.

• Operate independently to address customer concerns following established protocols.
• Resolve moderately complex technical problems related to hardware and software via customer interactions and proactive notifications.
• Provide comprehensive responses about services, products, technical matters, and customer relations, including features, specifications, and repairs for current and legacy products.
• Assist customers proactively to mitigate or prevent issues and participate in initiatives to enhance processes and quality.
• Collaborate with clients, programmers, QA testers, and managers to ensure seamless project outcomes.
• Contribute valuable input to customer solution offerings, aligning recommendations with specific requester needs.
• Align individual work with strategy, collaborate with teams to standardize processes globally, and support execution of business processes with independent judgment.
• Complete process‑oriented assignments, share technical information, and support department‑level operational plans.
• Identify and solve varied problems and complete day‑to‑day tasks with forward planning and minimal supervision.

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• 4‑6 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.