Customer Support Executive : International Voice

We are looking for an articulate, empathetic, and detail-oriented Customer Support Executive to join our International Voice team. In this role, you will serve as the primary point of contact for our global customers, resolving inquiries, troubleshooting issues, and delivering exceptional service standards over the phone.

• Handle incoming phone calls from international customers in a professional, courteous, and timely manner
• Actively listen to customer inquiries, diagnose technical or service issues, and deliver clear, accurate solutions on first contact
• Assist customers with order status, account configurations, billing inquiries, cancellations, or service upgrades using internal CRM tools
• Handle difficult customer scenarios with empathy, patience, and composure while de-escalating complaints
• Maintain accurate records of all customer interactions, feedback, and action items in the CRM system
• Escalate complex or recurring issues to specialized technical teams or team leaders to ensure swift resolution

• High school diploma, Associate’s degree, or Bachelor’s degree in any discipline
• 1 to 3 years of experience in an international BPO or contact center environment (Voice Process preferred)
• Excellent spoken and written English skills with clear articulation and strong listening skills
• Basic computer proficiency, fast typing speed, and familiarity with CRM software and VoIP tools
• Flexibility to work in standard international rotational shifts, including night shifts, weekends, and holidays