Sr Analyst (US/International voice process)
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Sr Analyst (US/International voice process)
Pune, Maharashtra
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Experience
2–5 yrs
Salary
₹4.3 – 13.4 LPA (est.)
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
23 Oct 2026
EVERSANA is seeking a Senior Analyst for an International Healthcare Voice Process role based in Pune. You will be responsible for managing inbound and outbound healthcare-related calls, ensuring exceptional customer service, and maintaining strict adherence to HIPAA and patient confidentiality guidelines.
- Handle inbound and outbound calls related to healthcare services
- Provide excellent customer service by addressing queries, concerns, and complaints professionally
- Accurately document all call interactions in the internal CRM systems
- Ensure compliance with HIPAA and company policies regarding patient confidentiality
- Collaborate with internal departments to resolve issues
- Prior experience in an international voice process or customer support role
- Familiarity with CRM systems and documentation practices
- Understanding of HIPAA and patient confidentiality policies
- Strong communication and problem-solving skills
Skills
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