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Customer Care Executive – Banking
Pune, Maharashtrafull time₹260,000 - ₹420,000
Posted Today53 applicants
Kotak Mahindra Bank is hiring Customer Care Executives for its Pune service centre to handle inbound phone and chat queries from 40M+ banking customers regarding savings accounts, credit cards, and digital banking.
- Any graduate with 0–2 years banking customer service experience
- Good Hindi, English, and Marathi communication skills
- Basic banking product knowledge: savings, credit cards, and UPI
- Good computer and CRM proficiency
- Customer service orientation and problem-solving
- Freshers welcome
- Handle 45–55 inbound banking customer calls and chats daily
- Resolve savings account, credit card, and UPI queries
- Process simple service requests: address change, statement dispatch
- Maintain CSAT above 90% and FCR above 80%
- Update Kotak CRM with accurate interaction notes
Job Overview
Experiencefresher
Salary₹260,000 - ₹420,000
Job Typefull time
Date PostedToday
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