Wireless Technical Support Engineer

Hewlett Packard Enterprise is seeking a Wireless Technical Support Engineer to design, develop, analyze, troubleshoot, and debug systems, software, and networking solutions. In this role, you will apply advanced subject matter knowledge to solve complex business issues, support customer escalations, and drive innovation within the engineering design organization.

• Triage and resolve customer support escalations from multiple inbound channels
• Meet or exceed customer expectations on response quality, timeliness, and overall experience
• Build and maintain layer 2/3 network testbeds
• Understand features, reproduce customer issues, and file tickets on bugs found
• Analyze logs, pinpoint root causes, and work with developers to drive solutions
• Provide guidance and mentoring to less-experienced staff members

• Bachelor's or Master's degree in Computer Science, Computer Engineering, with a focus in networking preferred
• Typically 2-4 years of experience
• Knowledge in Layer 2 and Layer 3 Networking
• Knowledge in 802.11 Wi-Fi standards
• Using and evaluating appropriate engineering design tools and software packages
• Excellent analytical, problem-solving, and communication skills