Verint WFO / Support Engineer
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Verint WFO / Support Engineer
Hyderabad, Telangana
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
18 Oct 2026
Zenius IT Services Pvt Ltd is seeking a Verint WFO / Recording Support Engineer with over 2 years of hands-on experience in supporting Verint Workforce Optimization and Recording solutions. This role involves production monitoring, application health checks, troubleshooting recording-related issues, log analysis, and incident management.
- Provide L1/L2 production support for Verint WFO and Recording environments
- Monitor Verint WFO applications, services, servers, and system alerts
- Perform regular health checks of Verint WFO and Recording components
- Troubleshoot call recording-related issues, including missing or failed recordings
- Analyze Verint application and recording logs to identify root causes of incidents
- Troubleshoot Verint application services and connectivity issues
- Escalate complex issues to L3 teams or Verint vendor support when required
- Participate in Verint WFO patching, upgrades, and maintenance activities
- 2+ years of hands-on experience with Verint WFO / Recording
- Good understanding of Verint WFO architecture and components
- Hands-on experience in Verint Recording troubleshooting
- Strong log analysis and troubleshooting skills
- Basic knowledge of SQL/database troubleshooting
- Basic knowledge of Windows/Linux servers
- Basic understanding of TCP/IP, DNS, networking, and common ports
- Basic understanding of SIP/VoIP concepts
Skills
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