Technical Support Engineer

Provide technical support and troubleshoot application-related issues across enterprise software products. Diagnose, analyze, and resolve technical problems related to software applications, databases, and system integrations. Assist in monitoring application performance, identifying errors, and ensuring smooth system operations. Use SQL queries to investigate data-related issues and validate application behavior. Handle technical queries, track support requests, and ensure timely issue resolution. Collaborate with development, QA, and implementation teams to resolve complex technical challenges. Document technical issues, troubleshooting steps, solutions, and recurring problems. Support application deployments, configuration changes, upgrades, and routine maintenance activities. Identify opportunities to improve support processes, system reliability, and customer experience. Ensure adherence to technical documentation, security guidelines, and support procedures.

• Provide technical support and troubleshoot application-related issues across enterprise software products.
• Diagnose, analyze, and resolve technical problems related to software applications, databases, and system integrations.
• Assist in monitoring application performance, identifying errors, and ensuring smooth system operations.
• Use SQL queries to investigate data-related issues and validate application behavior.
• Handle technical queries, track support requests, and ensure timely issue resolution.
• Collaborate with development, QA, and implementation teams to resolve complex technical challenges.
• Document technical issues, troubleshooting steps, solutions, and recurring problems.
• Support application deployments, configuration changes, upgrades, and routine maintenance activities.
• Identify opportunities to improve support processes, system reliability, and customer experience.
• Ensure adherence to technical documentation, security guidelines, and support procedures.

• 13 years of experience in technical support, application support, software troubleshooting, or a related technical role.
• Good understanding of databases, SQL queries, and relational database concepts.
• Familiarity with web applications, APIs, application workflows, and client-server architecture.
• Basic knowledge of operating systems, networking concepts, and troubleshooting techniques.
• Experience with issue-tracking tools, ticketing systems, or technical support platforms.
• Understanding of software development and deployment processes.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and ability to work collaboratively across teams.
• Proactive approach to resolving issues and taking ownership of assigned tasks.