Walk-in || Technical Support Executive
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Walk-in || Technical Support Executive
Noida, Uttar Pradesh
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Experience
1–2 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
27 Oct 2026
Capgemini is hiring a Technical Support Executive for a 24x7 Level 1 IT Service Desk role based in Noida. The position involves delivering technical support over phone and chat for software, hardware, and network issues while ensuring high customer satisfaction.
- Deliver technical support over the phone and chat for software, hardware, peripherals, and basic network issues
- Diagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR)
- Handle difficult callers with patience, empathy, and professionalism
- Document all customer interactions and troubleshooting steps accurately in the ticketing system
- Escalate unresolved issues to higher-level support when necessary
- Excellent verbal communication skills with a neutral accent and active listening abilities
- Basic to intermediate knowledge of Windows operating systems, device drivers, hardware components, and basic networking
- Ability to multitask and work in a fast-paced environment
- Willingness to work in night shifts and rotational shifts with rotational week offs
Skills
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