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Technical Support Executive

Techdome

Secunderabad, Telangana2–5 yrs2.8 – 3.7 LPA (estimated)
Full-timeHybrid

Posted todayBe an early applicant

Technical Support Executive

Secunderabad, Telangana

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Experience

2–5 yrs

Salary

₹2.8 – 3.7 LPA (est.)

Job type

Full-time

Openings

1

Education

Any graduate

Apply by

25 Oct 2026

Join Techdome’s client support team as a Technical Support Executive, serving clients in the PST timezone and ensuring timely resolution of technical issues.

  • Respond to and manage client queries via email, chat, ticketing system, and calls during PST hours
  • Troubleshoot and resolve technical issues raised by clients promptly
  • Log, track, and prioritize support tickets based on severity and impact
  • Escalate complex or unresolved issues to internal teams (engineering, product, etc.)
  • Follow up with clients to confirm issue resolution and gather feedback
  • Maintain clear documentation of issues, resolutions, and recurring problems
  • Identify patterns in support requests and flag potential product or process improvements
  • Ensure SLAs for response and resolution times are consistently met
  • 2–5 years of experience in technical or customer support roles
  • Strong troubleshooting and problem‑solving skills
  • Excellent verbal and written communication abilities
  • Ability to work independently during PST business hours
  • Proficiency with ticketing/support tools such as Zendesk, Freshdesk, or Jira Service Desk
  • Basic understanding of web/software applications, APIs, or related technical domains
  • Calm, professional demeanor under pressure, especially with frustrated clients

Skills

FreshdeskJira Service DeskLog AnalysisSQLSaaS product supportScriptingZendesk

Perks & benefits

  • ✓ Competitive salary
  • ✓ Remote-friendly work environment
  • ✓ Opportunity to work with international clients
  • ✓ Growth path within technical support / customer success
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