Technical Support Engineer
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Technical Support Engineer
Bengaluru, Karnataka
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Experience
8+ yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Bachelor’s Degree in a technical field
Apply by
23 Oct 2026
Veeam is seeking a Technical Support Engineer, Sec-AI to lead the end-to-end post-sales technical support function for complex customer environments. In this role, you will diagnose and resolve intricate issues, drive SLA performance, champion rigorous documentation standards, and lead knowledge management initiatives.
- Leads the end-to-end post-sales technical support function for complex, multi-stakeholder customer environments
- Drives SLA performance excellence by proactively identifying systemic gaps and championing a customer-first mindset
- Champions rigorous documentation standards and mentors junior engineers in structured problem-solving
- Leads knowledge management initiatives by authoring and curating high-quality KB articles from RCAs
- Drives operational excellence by defining, tracking, and improving key metrics such as MTTR, NPS, and CSAT
- Builds strategic partnerships with Engineering and Product Management to influence the product roadmap
- Minimum of a Bachelor’s Degree in a technical field
- 7+ years of work experience as a technical support engineer in a related technical field
- Hands-on experience with Data Privacy and Security (DLP, Encryption, Access, Classification), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization
- Demonstrated depth in technical support lifecycle (ticket logging, triage, escalation, customer response, RCA, and KBs)
- Proficiency in technical support systems such as Zendesk
- Strong presence with excellent communication and leadership skills
Skills
Perks & benefits
- ✓ 18 paid vacation days
- ✓ 4 extra global VeeaMe Days
- ✓ 24 paid volunteer hours annually
- ✓ Private medical coverage for employee and up to four dependents
- ✓ Life, accident, and disability insurance
- ✓ Annual flexible wellbeing allowance
- ✓ Employee Assistance Program (EAP)
- ✓ Meal, fuel, and transportation benefits
- ✓ Daycare reimbursement and safe cab facility
- ✓ Learning resources like LinkedIn Learning and O’Reilly
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