Support Analyst
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Support Analyst
Pune, Maharashtra
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
23 Oct 2026
Support analysts handle customer or user inquiries and troubleshoot technical issues. They investigate reported problems, identify root causes, and provide solutions or workarounds. The role includes remote assistance, phone support, email communication, and using a ticketing system to track and manage support requests. Effective and empathetic communication with customers or users is essential.
- Investigate problems reported by users
- Identify root causes of technical issues
- Provide solutions or workarounds to resolve problems
- Offer remote assistance, phone support, and email communication
- Use a ticketing system to track and manage support requests
- Engage in effective and empathetic communication with customers or users
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