Customer Support Email & Chat Process Executive

Witbloom Training & Placement is hiring a Customer Support Email & Chat Process Executive to handle customer queries, concerns, and communications via email, chat, and calls. This role offers a dynamic work environment with opportunities for growth in the BPO sector.

• Handle customer calls, emails, and chats in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Collaborate with other teams to escalate and resolve complex issues
• Meet performance targets including handling time, customer satisfaction, and issue resolution rates

• Minimum qualification of 12th Pass
• 0.5 to 5 years of experience in customer support or telecalling
• Proficiency in domestic calling, query resolution, and non-voice/chat processes
• Open to a 6-day working week and day shifts
• Ability to work from the office in Mihan, Nagpur