Hiring For Team Leader - Operations | international BPO
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Hiring For Team Leader - Operations | international BPO
Mumbai, Maharashtra
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
18 Oct 2026
Witbloom Training Placement is hiring a Team Leader - Operations for an international BPO setup. In this role, you will lead and motivate customer support executives, monitor key performance metrics, and ensure high service quality and operational efficiency.
- Lead, manage, and motivate a team of customer support executives in an international BPO setup
- Monitor and analyze key performance metrics: AHT, CSAT, NPS, shrinkage, and attrition
- Provide regular feedback, coaching, and performance evaluations
- Manage daily team operations including scheduling, attendance, and shift management
- Drive process improvements and maintain high service quality
- Handle escalations and ensure quick resolutions
- Prepare performance reports and share updates
Skills
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