Customer Service Analyst - Voice Process
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Customer Service Analyst - Voice Process
Mumbai, Maharashtra
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Experience
1–2 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
18 Oct 2026
Personiv is seeking a Customer Service Analyst for a Voice Process in Mumbai. This role involves providing real-time support to field technicians, troubleshooting technical issues, and utilizing diagnostic tools to resolve customer problems.
- Interact with field technicians to provide real-time support
- Check the status of services on accounts using diagnostic tools
- Take appropriate steps to resolve customer problems
- Troubleshoot technical issues related to customer services (Tier 1.5 support)
- Communicate effectively and close looping with the client in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence
- Experience in technical troubleshooting and customer support
- Strong verbal communication skills for voice process operations
- Ability to use diagnostic tools and internal software systems
Skills
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