Customer Support Specialist(IT)
City of Dayton Department of Water
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Customer Support Specialist(IT)
Hayathnagar_Khalsa, Telangana
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Experience
1–2 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Associate's degree or High School Diploma / G.E.D.
Apply by
21 Oct 2026
The Customer Support Specialist is a Tier 1 support position within the IT Service Desk. Serving as the first point of contact, you will provide high-quality customer service for day-to-day questions and problems regarding technology, data, and telecommunications, resolving issues at first contact whenever possible.
- Serve as the first line of support, receiving and triaging incoming requests by phone, email, and service desk channels
- Provide technology support and troubleshooting, resolving common issues at first contact
- Escalate unresolved or advanced issues to Tier 2/Tier 3 IT staff with clear documentation
- Create and maintain accurate call history using the work order tracking system
- Support IT systems operations, performing routine duties including monitoring systems, interfaces, and backup processes
- Associate's degree with 1 year of experience in computer operations or 1st tier technical support, OR High School Diploma/G.E.D. with 2 years of experience
- Broad knowledge of computer hardware including desktop computers, thin clients, printers, peripherals, and computer networking
- Knowledge of software environments including Microsoft Office products and enterprise applications
- Must possess a valid driver’s license
Skills
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