Technical Support Engineer
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Technical Support Engineer
Bengaluru, Karnataka
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Master’s degree in computer science or another equivalent field
Apply by
18 Oct 2026
Syncron is a leading SaaS company specializing in aftermarket solutions, offering domain-fit solutions for supply chain optimization, pricing strategy, and service lifecycle management. We are seeking a Technical Support Engineer to maintain and supervise high transaction volume Java Enterprise Edition applications, handling customer cases and providing proactive supervision.
- Providing Technical and Business Support to our customers
- Configuring Syncron’s products to fulfil customer’s needs
- Gathering, analysing, and documenting customer requirements
- Identifying and reporting enhancement ideas and bugs
- Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Providing fault isolation and root cause analysis for technical issues
- Publishing documentation in the Knowledge Base and maintaining issue logs
- Ensuring that SLAs are strictly adhered to
- Excellent English skills, both verbal and written
- Strong troubleshooting and problem-solving skills
- Experience in IT with SQL knowledge (preferred: PostgreSQL), basic XML, Basic Python, Basic Java
- Master’s degree in computer science or another equivalent field
Skills
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