Sr Support Engineer 1 - BY TMS/ Blue Yonder Transportation Management

Blue Yonder is seeking an astute individual with strong Supply Chain/Warehouse domain experience and technical knowledge to join our global team in Coimbatore. The role involves supporting designed products and solutions, understanding customer requests, and ensuring business requirements are met while maintaining high customer satisfaction.

• Work with global technical and functional teams under various customer engagements to support designed products and solutions.
• Gather and understand functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs.
• Document learnings and create knowledge articles for repeated cases.
• Replicate and maintain customer environments and customizations.
• Maintain a sense of urgency and swiftness with all customer interactions to improve Customer Satisfaction.
• Identify areas of improvement and scope of automation on routine tasks or activities.
• Mentor junior and mid-level support engineers in the team.

• Bachelor’s degree (STEM preferred) and minimum 3 to 7 years of experience in Application Support and Implementation.
• Experience supporting Blue Yonder TMS - SCM applications, architecture, and basics of integration.
• Strong experience supporting BY TMS Web-application, configuration, and troubleshooting.
• Demonstrable experience supporting and maintaining enterprise cloud solutions (MS Azure).
• Experience with microservices-based architecture on Cloud, distributed micro-services, and multi-tenant SaaS solutions.
• Familiarity with tools such as ServiceNow, Salesforce, JIRA, AppD, and Splunk.
• Good understanding of secure architectures, secure configuration, and identity management.