Solution Architect - Compliance Voice Recording

NTT DATA is seeking an experienced Solution Architect – Compliance Voice Recording to join our End User Technologies team in Pune. In this role, you will lead the design, engineering, and governance of enterprise voice recording solutions across a global environment, collaborating closely with internal engineering teams, vendors, and business stakeholders.

• Design, implement, and maintain enterprise Compliance Voice Recording solutions
• Define architecture standards, engineering guidelines, and best practices
• Lead technical design, implementation, testing, and deployment of voice recording platforms
• Manage platform lifecycle, upgrades, vendor roadmaps, and technology enhancements
• Collaborate with Operations, Security, Infrastructure, and Global Engineering teams
• Ensure solutions comply with enterprise security, governance, and regulatory requirements

• 10+ years of experience in Enterprise Voice or Unified Communications
• Hands-on experience with NICE, Verint, ASC, or similar Compliance Recording platforms
• Strong understanding of VoIP, SIP, RTP, codecs, and enterprise networking
• Experience integrating Voice Recording with Microsoft Teams, Avaya, IPC, or similar platforms
• Experience working with cloud platforms (Azure/GCP)
• Experience in scripting and automation using PowerShell, Python, or SQL