V
Service Desk Engineer
Pune, Maharashtra1–2 yrs2 – 6 LPA
Full-time
Posted todayBe an early applicant
Service Desk Engineer
₹2 – 6 LPA
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Experience
1–2 yrs
Salary
₹2 – 6 LPA
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
23 Oct 2026
We are seeking a Service Desk Engineer to provide first-level support to end users through various channels including calls, web, chat, and email. The role involves handling incidents and service requests in line with service desk objectives and SLAs.
- Provide first-level support through calls, web, chat, and email
- Handle resulting incidents and service requests using incident management processes
- Manage end-user queries via Avaya call, web tools, and mailing/chat systems within agreed service levels
- Ability to handle end-user queries via calls, web, chat, and email systems
- Familiarity with incident management and service request fulfillment processes
Skills
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