Senior Customer Support Executive
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Senior Customer Support Executive
₹2.76 – 3 LPA
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Experience
1–2 yrs
Salary
₹2.76 – 3 LPA
Job type
Full-time
Openings
1
Education
Graduate or Undergraduate degree
Apply by
21 Oct 2026
Senior Customer Support Executive responsible for handling all customer interactions related to orders, deliveries, returns, exchanges, and refunds. Works closely with warehouse and logistics teams and maintains accurate records in the CRM.
- Handle customer inquiries regarding orders, deliveries, returns, exchanges, and refunds
- Assist customers with product information, order tracking, and after‑sales support
- Coordinate with warehouse and logistics teams for order‑related queries
- Update customer interactions and maintain accurate records in the CRM/system
- Excellent communication skills in English & Hindi
- Basic knowledge of MS Office (Excel & Word)
- Ability to handle customer queries via calls, emails, WhatsApp, and chat
- Strong problem‑solving and interpersonal skills
- Experience in a fast‑paced e‑commerce environment
- Graduate or Undergraduate degree
- 0–1 year experience in Customer Support or similar role (fresher welcome)
Skills
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