F
Senior Customer Support Engineer
Kolkata, West Bengal5–8 yrsSalary not disclosed
Full-time
Posted todayBe an early applicant
Senior Customer Support Engineer
Kolkata, West Bengal
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Experience
5–8 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
25 Oct 2026
Fivetran is hiring a Senior Customer Support Engineer to take end-to-end ownership of customer cases and provide multi-channel troubleshooting support.
- Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, escalation management, and resolution.
- Provide troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings).
- Collaborate with customers and internal stakeholders to ensure timely incident resolution.
- Develop, test, and document workarounds for reported product issues.
- Communicate with engineering teams to report and investigate product issues.
Skills
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