IT Support Engineer Work from Home Tech Support

The Elite Job is seeking a motivated and technically skilled IT Support Engineer to join our remote team. This role involves providing high-quality technical support to end-users, troubleshooting IT issues, and ensuring the smooth operation of various systems and networks in a flexible work environment.

• Respond to technical support requests via phone, email, or chat and resolve issues promptly
• Diagnose and troubleshoot hardware, software, and network-related problems for end-users
• Provide step-by-step guidance and training to users on IT-related tasks and system usage
• Install, configure, and maintain software applications, operating systems, and peripherals remotely
• Monitor system performance, security, and backups to ensure reliability and efficiency
• Document and track technical issues and resolutions using ticketing systems
• Collaborate with other IT team members to implement solutions and upgrades

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Minimum of 2 years of proven experience in IT support, technical support, or a similar role
• Strong knowledge of Windows, macOS, and Linux operating systems
• Familiarity with networking concepts such as LAN/WAN, DNS, VPNs, and firewalls
• Proficiency in troubleshooting software and hardware issues
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow)