Customer Support Executive | International BPO | Non Voice

Talent Acquaintance is seeking a Customer Support Executive for an international non-voice BPO role. The ideal candidate will handle chat support, resolve customer issues, and maintain accurate interaction records.

• Deliver high-quality chat support and problem resolution.
• Collaborate with internal teams to enhance customer experience.

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally
• Utilize strong problem-solving skills to address complex customer complaints and concerns
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience
• Maintain accurate records of customer interactions using CRM software
• Continuously update knowledge of products and services to provide accurate information to customers
• Work effectively in a team environment to achieve customer satisfaction goals

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting
• Excellent written and verbal communication skills
• Strong problem-solving skills and critical thinking abilities
• Proficiency in using CRM software and other support tools
• Strong attention to detail