Customer Service - Executive

Remote contract position delivering high‑quality support to customers across phone, email, chat and other digital channels. The role involves handling inquiries, resolving issues, documenting interactions, coordinating with internal teams, tracking open cases, maintaining customer records, and contributing to continuous improvement of service processes.

• Handle customer inquiries via phone, email, chat, and other digital platforms.
• Resolve issues promptly and document all interactions.
• Coordinate with internal teams to ensure accurate and timely responses.
• Track and follow up on open cases.
• Maintain accurate customer records.
• Contribute to continuous improvement of service processes.

• Strong customer service and support skills to handle inquiries and resolve issues.
• Customer satisfaction and service management capabilities to monitor quality and manage escalations.
• Excellent interpersonal skills for clear communication and trust building.
• Prior experience in a customer‑facing or support role, preferably in technology or services environments.
• Ability to work independently in a remote setting, manage time efficiently, and handle multiple tasks simultaneously.
• Strong verbal and written communication skills in English; additional language skills an advantage.
• Comfort with using CRM systems, ticketing tools, and standard office productivity software.
• Minimum of a high school diploma; a degree in business, communications, or a related field is beneficial.