Business Analyst / Content Analyst (Program & Content Operations)

eProSoft is seeking a proactive, organized, and execution-focused Business Analyst / Content Analyst to manage recurring internal operational and project-support activities. The ideal candidate is comfortable working independently, handling detail-oriented work, organizing information, and turning it into clear status updates.

• Partner with the project lead to manage internal activities while supporting focus on external stakeholders and strategic priorities
• Work with document processing tools and support high-volume content update and validation activities
• Maintain and update PowerPoint status reports, Excel trackers, dashboards, and project documentation
• Track project roadmaps and flag risks and slippage early
• Gather inputs from multiple sources and turn them into concise weekly and project status reports
• Attend meetings as needed and capture notes, decisions, action items, owners, and follow-ups
• Maintain action-item and deliverable trackers and proactively follow up on outstanding items
• Perform quality checks to ensure large-volume document changes are accurate, complete, and consistent
• Liaise with internal teams across multiple time zones to ensure smooth information handoffs and continuity of work

• Strong PowerPoint and Excel skills
• Excellent attention to detail
• Strong written communication for notes, follow-ups, and cross-team coordination
• Ability to organize ambiguous information into clear summaries
• Experience with document or content management
• Experience building and updating executive or project status decks
• Ability to manage high-volume, repetitive tasks accurately
• Comfortable tracking multiple deliverables, owners, and deadlines simultaneously
• Able to work independently with limited day-to-day supervision
• Strong quality-control mindset