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Trainer and Quality Analyst - Deputy Manager
Mumbai, Maharashtra5–8 yrs8 – 9.5 LPA
Full-time
Posted todayBe an early applicant
Trainer and Quality Analyst - Deputy Manager
₹8 – 9.5 LPA
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Experience
5–8 yrs
Salary
₹8 – 9.5 LPA
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
18 Oct 2026
We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C customer service agents deliver to our customers.
- Train employees and analyse performance quality delivered by B2B and B2C customer service agents
- Enhance customer satisfaction scores
- Carry out training need analysis
- Maintain training and quality reports
- Prepare training documents
- Provide outstanding customer service to promote customer satisfaction
- Prior experience as a process trainer and quality analyst
- Experience working in B2B and B2C customer service environments
Skills
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