Technical Support Engineer - L2

Coimbatore, Tamil Nadufull time₹450,000 - ₹750,000

Posted 4 days ago129 applicants

Zoho Corporation is hiring L2 Technical Support Engineers for its Coimbatore support centre. You will handle escalated technical cases from global Zoho CRM and Zoho Books customers, diagnosing complex integration and customization issues that require deep product knowledge.

This role is ideal for developers or technically strong support professionals who enjoy deep-diving into SaaS applications, APIs, and business process automation. Zoho provides extensive product training before deployment.

Resolve complex technical issues for Zoho CRM and Zoho Books enterprise customers
Debug API integration issues and custom function code in Deluge (Zoho's scripting language)
Create knowledge base content for recurring technical scenarios

1-3 years of technical support or SaaS support experience
Understanding of CRM systems and accounting/ERP software
Knowledge of REST APIs, JSON, and basic web concepts
Basic scripting or programming ability (any language)
Excellent English communication (written and verbal)
Prior Zoho product experience is a strong advantage

Handle escalated L2 support tickets from enterprise customers globally
Debug technical integration issues between Zoho products and third-party systems
Provide workarounds and customization guidance for complex business scenarios
Document solutions and contribute to Zoho's knowledge base
Coordinate with Zoho's product and engineering teams for bug escalations