Zoho Corporation is hiring L2 Technical Support Engineers for its Coimbatore support centre. You will handle escalated technical cases from global Zoho CRM and Zoho Books customers, diagnosing complex integration and customization issues that require deep product knowledge.
This role is ideal for developers or technically strong support professionals who enjoy deep-diving into SaaS applications, APIs, and business process automation. Zoho provides extensive product training before deployment.
- Resolve complex technical issues for Zoho CRM and Zoho Books enterprise customers
- Debug API integration issues and custom function code in Deluge (Zoho's scripting language)
- Create knowledge base content for recurring technical scenarios