Technical Sales Support Executive

A Technical Sales Support Executive provides pre‑sales technical assistance, product education, and commercial support to the sales team. The role involves attending trade shows, generating new leads, processing purchase orders, and handling customer inquiries via phone, email, and chat. They follow up with customers, report issues, resolve complaints, and promote cross‑selling and up‑selling opportunities while supporting automated provisioning, online billing, order tracking, and account management.

• Provide pre‑sales technical assistance and product education
• Support sales services and offer technical/commercial backup
• Attend trade shows, conferences, and marketing events
• Generate and process new sales leads, inquiries, and purchase orders
• Answer emails, phone calls, and chats from customers
• Follow up with customers to ensure satisfaction
• Report and resolve customer problems and complaints
• Persuade customers on product/service fit in terms of quality, price, and delivery
• Provide hands‑on support for automated provisioning, online billing, order tracking, and account management
• Identify and pursue cross‑selling and up‑selling opportunities

• People person with excellent verbal & written communication skills
• Time‑oriented and detail‑focused
• Basic math and computer literacy
• Customer relations & complaint handling
• Crisis management and administrative skills
• Voice inbound & outbound process handling
• Email inbound & outbound process handling
• Chat inbound process handling