Technical Customer Support Specialist (EU Timezone)

Headquarters: Nantes, France URL: https://crisp.chat The Role We’re looking for a  Technical Customer Support Specialist  to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience. This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally. What We’re Looking For Fluency in English and French is mandatory : English is our primary working language, so strong written and verbal communication skills are essential. We're also looking to expand coverage for our French-speaking customers. Bonus points for additional languages spoken Technical knowledge : You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared! Experience in Customer Support via Live Chat : You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus. Experience with B2B & Support Software : You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems). Team spirit : Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment. Excellent  communication  and problem-solving skills. Bonus: proficiency in a any additionnal european language. What Makes Crisp Special? Everyone does support : Even our developers contribute to customer support, keeping everyone connected to our users’ needs. Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on