Support Engineer – Data & Cloud Platforms

Anblicks is looking for an experienced Support Engineer to provide advanced Tier 3 technical support for complex enterprise applications, data platforms, and cloud solutions.

The role involves troubleshooting highly complex production issues, driving root-cause analysis, implementing fixes, and ensuring high availability and performance across modern data ecosystems.

• Provide Tier 3 production support for complex applications, data platforms, pipelines, and enterprise solutions.
• Independently investigate and resolve complex application, data, platform, and performance issues using logs, monitoring, code analysis, and technical research.
• Perform Root Cause Analysis (RCA) and implement permanent fixes, configuration changes, and code-level enhancements.
• Troubleshoot and optimize Databricks, Snowflake, Cloudera, Spark, Dagster, and dbt environments and data pipelines.
• Collaborate with DevOps, Product Engineering, Data Engineering, and Support teams to resolve critical incidents.
• Support major incident management, on-call escalations, and SLA-driven production environments.
• Develop proactive monitoring and preventive solutions to reduce recurring incidents.

• 5+ years of experience in enterprise production/support engineering roles.
• Strong hands-on experience with Databricks, including troubleshooting, performance tuning, and pipeline orchestration.
• Hands-on experience with Cloudera/Hadoop, including Spark, Ranger, Hue, YARN, and performance optimization.
• Strong Python development and production troubleshooting experience.
• 3+ years of experience supporting Dagster + dbt integrations and data orchestration pipelines.
• Strong experience with SQL, PySpark, Snowpark, Spark, and data processing technologies.
• 3+ years of experience across AWS and/or GCP cloud environments.