Support Enablement Manager

Headquarters: Remote URL: https://filestage.io/ About Filestage Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files. We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work.  We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've found it! ⭐  This role is fully remote and we are open to candidates who are based in a European time zone. What you’ll be working on as our Support Enablement Manager Support doesn't have to be reactive. In this role, you're the person who changes that. As Support Enablement Manager, you run customer support, but at the same time design and implement the tools, processes, and frameworks that  deliver outstanding customer support — efficiently, consistently, and at scale. You'll reduce ticket volume, drive automation, and transform Support from a cost centre into a genuine revenue driver. You sit at the intersection of customers, product, and commercial teams, turning frontline insight into business impact. You deliver support that customers actually love.  You handle and resolve customer inquiries with speed, accuracy, and care — running 1st and 2nd level support yourself, while coordinating 3rd level support in collaboration with our wider teams. You set the bar for what great support looks like at Filestage. You make support a strategic asset.  You collect and structure feedback from every support interaction, spotting recurring fr