Sr. Support Engineer (L2)

Senior Support Engineer (Level 2) responsible for providing 24x7 support for data platforms including Azure Data Factory, Azure SQL, Databricks, Snowflake, and Power BI. The role involves advanced troubleshooting, executing reruns, restarts, backfills, rollbacks, data validation, and applying temporary mitigations to restore services. Escalations to L3 are handled only when engineering changes are required, ensuring comprehensive diagnostic information and impact assessment are documented.

• Provide 24x7 support for data platforms such as Azure Data Factory, Azure SQL, Databricks, Snowflake, and Power BI
• Perform advanced troubleshooting and root cause analysis
• Execute reruns, restarts, backfills, and rollbacks to resolve incidents
• Validate and reconcile data to ensure integrity
• Apply temporary mitigations to stabilize production workloads
• Restore services quickly and safely
• Escalate to L3 when engineering changes are required
• Document diagnostic information, impact assessment, and remediation steps during escalation

• Demonstrated ability to support Azure Data Factory, Azure SQL, Databricks, Snowflake, and Power BI in production environments
• Effective operation in a 24×7 support model with rotating shifts
• Advanced troubleshooting across supported data platforms
• Execute reruns, restarts, backfills, and rollbacks to restore service
• Conduct data validation and reconciliation to confirm recovery
• Apply temporary mitigations to stabilize production workloads
• Restore service quickly and safely
• Escalate to L3 only when an engineering change is required, providing complete diagnostic information, impact assessment, and attempted remediation details