Service Desk Engineer
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Service Desk Engineer
Delhi, Delhi
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
20 Oct 2026
The Service Desk Engineer will support end users by diagnosing and resolving application, system, and network issues via telephone, chat, email, and walk‑ins. Responsibilities include incident triage, escalation, documentation, and ensuring timely resolution.
- Assist end users with application, system administration, and network problems
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported via telephone, chat, email, or walk‑ins
- Identify and escalated tickets requiring urgent attention
- Log all contacts and document activities and results accurately in the incident management tool
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