A
Service deck engineer L2 support
Bangalore, Karnataka2–5 yrsSalary not disclosed
Full-time
Posted todayBe an early applicant
Service deck engineer L2 support
Bangalore, Karnataka
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
19 Oct 2026
As a Service Desk Engineer for L2 support, you will be responsible for installing, supporting, upgrading, and resolving any issues within company PCs, laptops, and printers while ensuring adherence to SLAs.
- Attend to service tickets
- Log, troubleshoot, and provision solutions using the customer-provided knowledge base
- Transfer or dispatch issues to the next level of support
- Handle daily communication and interaction via email, ticket, or phone
- Adhere to customer-set processes, policies, HP/Customer quality standards, and SLAs
- Experience in IT hardware and software support for PCs, laptops, and printers
- Ability to work with service tickets and adhere to strict quality standards and SLAs
Skills
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