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Quality Analyst-Voice process
Pune, Maharashtra2–5 yrs3 – 8 LPA
Full-time
Posted todayBe an early applicant
Quality Analyst-Voice process
₹3 – 8 LPA
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Experience
2–5 yrs
Salary
₹3 – 8 LPA
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
23 Oct 2026
Quality Analyst – Voice Process responsible for maintaining quality standards for call center operations, reviewing agent interactions, providing feedback, developing improvement strategies, and supporting agent performance.
- Develop and maintain internal support and call center quality standards
- Review a subset of sales agents' interactions (calls, emails, chats, etc.)
- Provide meaningful and constructive feedback on evaluations
- Discuss and explain feedback with agents in regular meetings
- Create strategies to improve support KPIs
- Assist agents in enhancing their performance through specific guidance and ongoing support
- Identify training and onboarding needs
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