MNC hiring Quality Analyst /Process Trainers/SME For International BPO
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MNC hiring Quality Analyst /Process Trainers/SME For International BPO
Kolkata, West Bengal
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
25 Oct 2026
Responsible for monitoring and evaluating customer interactions to ensure quality standards are met, conducting call calibrations, providing feedback, preparing quality reports, ensuring adherence to SOPs and quality metrics, and collaborating with operations to enhance service delivery.
- Monitor and evaluate customer interactions to ensure quality standards are met.
- Conduct call calibrations with internal teams and clients.
- Provide feedback to agents and recommend improvement actions.
- Prepare quality reports and highlight trends or performance gaps.
- Ensure adherence to process guidelines, SOPs, and quality metrics.
- Work closely with operations to enhance service delivery and customer experience.
- Quality Monitoring
- QC Tools
- Reporting
- Call Calibration
Skills
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