It Support Engineer ( Contract Position : Aurangabad)

The role focuses on delivering Level 1 and Level 2 technical support for end‑user devices, servers, networking, backup, and security infrastructure. The engineer will handle incident resolution, preventive maintenance, and compliance with SLAs while working in a rotational shift environment.

• Provide L1 & L2 support for desktops, laptops, printers, video conferencing and business applications
• Manage Windows, Linux, and macOS operating systems
• Maintain Windows Server environments and perform patching/upgrades
• Monitor network infrastructure and perform preventive maintenance
• Support Microsoft Outlook, Microsoft 365, and Google Workspace
• Troubleshoot LAN, WAN, Wi‑Fi, VPN, DNS, DHCP, TCP/IP issues
• Administer antivirus solutions and endpoint security controls
• Execute backup jobs and restoration activities
• Support plant‑floor IT infrastructure and industrial hardware
• Coordinate with OEMs, vendors, and third‑party support
• Create and maintain technical documentation and SOPs
• Escalate critical issues to L3 teams or OEM support
• Participate in disaster recovery and cybersecurity initiatives

• 2+ years of experience in IT support roles
• B.E./B.Tech / BCA / MCA / B.Sc. IT or equivalent
• Microsoft Certified and CCNA certifications preferred
• Proficiency in Windows Desktop and Server (2016/2019/2022/2025) administration
• Experience with Google Workspace, LAN/WAN/Wi‑Fi, DNS, DHCP, TCP/IP troubleshooting
• Backup solution expertise (Backup Exec, Veeam or equivalent)
• Endpoint security and antivirus administration
• Service desk and ticketing tools (ServiceNow, Jira, Symphony, etc.)