IT Service Desk Analyst
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Capgemini India is hiring IT Service Desk Analysts for its delivery centre in Thiruvananthapuram. You will provide L1 IT support services to employees of a large European retail client, handling hardware, software, and access management issues via phone and chat.
This is an excellent opportunity for fresh IT graduates in Kerala to start a stable IT career with a global IT company that offers structured career progression, skill certifications, and relocation support.
- Provide L1 IT support via phone and chat to European retail company employees
- Handle password resets, account provisioning, and common desktop issues
- Log all incidents and requests in ServiceNow
- BCA, B.Sc IT, or B.Tech in any field from Kerala or neighbouring states
- Good spoken English for interacting with European users
- Basic Windows OS and MS Office knowledge
- Willingness to work in CET shift (1:30 PM - 10:30 PM IST)
- ITIL Foundation certification is a bonus
- Handle IT support calls and chats for European retail client users
- Resolve L1 issues: password resets, software installs, account access
- Escalate L2 issues with complete documentation
- Meet SLA targets for ticket resolution and quality
- Contribute to knowledge base documentation
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