Startek India is hiring IT Helpdesk Executives (Voice Process) for its Chandigarh operations centre. You will provide phone and remote desktop support to employees of a large UK-based retail company, handling hardware, software, and account access issues.
This is a great opportunity for ITI/BCA/B.Sc IT graduates to start their IT career in a supportive BPO environment. Startek provides full technical and soft-skills training before deployment on the client process.
- Provide Level 1 phone-based IT support to UK retail company employees
- Resolve common issues: password resets, VPN setup, printer problems
- Log all interactions in ServiceNow and follow ITIL processes