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IT Helpdesk Analyst – L1

Concentrix India
Hyderabad, Telanganafull time₹290,000 - ₹480,000
Posted Today47 applicants

Concentrix India is hiring IT Helpdesk Analysts for a 24x7 IT service desk supporting 30,000 employees of a Fortune 500 US pharmaceutical company for hardware, software, and remote access support.

  • 0–2 years IT support experience
  • Windows 11, Office 365, and VPN troubleshooting basics
  • ServiceNow ticketing tool knowledge
  • Good spoken English for phone support
  • ITIL Foundation certification preferred but not mandatory
  • 24x7 shift rotation willingness
  • Handle 35–45 IT support tickets daily via phone and email
  • Troubleshoot Windows, Office 365, Outlook, and Citrix VPN issues
  • Reset passwords and manage Active Directory accounts
  • Log all tickets in ServiceNow with complete resolution notes
  • Escalate P1 incidents to L2 resolver groups within 15 minutes

Job Overview

Experiencefresher
Salary₹290,000 - ₹480,000
Job Typefull time
Date PostedToday
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About Concentrix India

Global technology and services company that powers the world's best brands with exceptional customer experiences....

IndustryOther
Company Size10000+

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