Firstsource Solutions is hiring Help Desk Analysts (L1) for its IT service desk operations in Kolkata. You will provide first-line IT support to employees of a large UK-based healthcare client, handling hardware, software, network access, and Active Directory issues.
This is an excellent entry-level IT opportunity for BCA/B.Tech graduates who want to start their IT career in a stable global BPO company. Shift allowances, cab facilities, and ITIL training make this an attractive package for new joiners.
- Handle IT support requests via phone, chat, and email from UK-based end users
- Resolve common issues: password resets, VPN access, MS Office problems
- Log and manage tickets in ServiceNow ticketing system