EXL Service is hiring Help Desk Analysts to provide Level 1 IT support to employees of a large US-based insurance client. You will be the first line of support for end-user issues related to hardware, software, network access, and business applications.
This is a great entry-level IT role for candidates who want to launch their IT career in a global company with clear career progression paths into system administration and infrastructure roles.
- Resolve Level 1 IT support tickets via phone, chat, and email
- Reset passwords, manage user accounts in Active Directory
- Troubleshoot hardware and software issues for remote users