Help Desk Analyst

Noida, Uttar Pradeshfull time₹250,000 - ₹380,000

Posted 4 days ago98 applicants

EXL Service is hiring Help Desk Analysts to provide Level 1 IT support to employees of a large US-based insurance client. You will be the first line of support for end-user issues related to hardware, software, network access, and business applications.

This is a great entry-level IT role for candidates who want to launch their IT career in a global company with clear career progression paths into system administration and infrastructure roles.

Resolve Level 1 IT support tickets via phone, chat, and email
Reset passwords, manage user accounts in Active Directory
Troubleshoot hardware and software issues for remote users

Graduate with B.Sc/B.Tech or PGDCA/CCNA or equivalent IT training
Basic knowledge of Windows OS, MS Office, and networking fundamentals
Familiarity with Active Directory and ticketing systems (ServiceNow, Remedy)
Good English communication skills (verbal and written)
Willingness to work in US shift timings
ITIL Foundation certification is a plus

Handle IT support requests via phone, chat, and email queues
Log and track all incidents and service requests in ServiceNow
Escalate unresolved issues to Level 2/L3 teams with detailed notes
Follow standard operating procedures for common issue resolution
Maintain knowledge base articles and FAQs

Job Overview

Experiencefresher

Salary₹250,000 - ₹380,000

Job Typefull time

Date Posted4 days ago

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About EXL Service

Data analytics and digital operations company that enables global enterprises to manage business processes through analytics, digital operations, and consulting....

IndustryOther

Company Size10000+